NORTHLOT COFFEE CO.

SHIPPING & RETURNS.

Fresh coffee, moved carefully. Here's exactly how your bags get from our roaster to your kitchen — and what happens on the rare day something isn't right.

THE FRESHNESS PROMISE

Roasted this week. Shipped this week.

Every Northlot order ships within 48 hours of roast. No warehouse aging, no stale shelves. If your bag isn't in transit within two business days, we haven't done our job yet.

SHIPPING OPTIONS

Three ways to get your coffee.

All orders roast-to-order and ship from our facility Monday through Thursday.

STANDARD

Ground

3–5 business days. Free on orders over $45. Best for anyone who plans ahead.

EXPEDITED

Priority

$12

2–3 business days. For when the current bag is running low and the morning depends on it.

SUBSCRIPTION

Club Ships

Free

Northlot Club members get complimentary standard shipping on every recurring order.

COMMON QUESTIONS

Details worth knowing.

Straight answers. If yours isn't here, our team is one email away.

When will my order ship?

Orders placed by Sunday night ship the following Tuesday or Wednesday. We roast Monday and Tuesday, package Tuesday and Wednesday, and hand every box to the carrier within 48 hours of roast.

Do you ship outside the US?

We ship to Canada and Mexico with a flat $18 rate and 5–8 business day transit. International orders beyond North America aren't available yet — we'd rather wait than ship coffee that arrives past its window.

What if my coffee arrives damaged?

Send us a photo of the bag and packaging within 7 days of delivery. We'll ship a fresh replacement on our next roast day — no return required. Damaged bags stay with you.

Can I return coffee I don't like?

Coffee is perishable, so unopened bags can be returned within 14 days for store credit. If you've opened the bag and the roast isn't for you, let us know — we'll swap it for another Northlot roast that fits your morning better.

How do I pause or cancel my Northlot Club subscription?

Log into your account and pause, skip, or cancel any shipment up to 48 hours before your next roast date. No fees, no phone calls, no friction.

Can I change my shipping address after ordering?

Yes — email us within 12 hours of placing your order. Once the label prints, we can't reroute the package without carrier fees.

THE RETURNS POLICY

Simple, and taste-first.

Tell us what happened.

Email 218-671-0710 within 14 days of delivery with your order number and a quick note.

We make it right.

Replacement bag, store credit, or a different roast — whichever gets you to a cup you enjoy.

Fresh coffee, fast.

Replacements ship on our next roast day. You'll have new coffee within the week.

STILL HAVE QUESTIONS?

We answer every email.

A real person on the Northlot team will reply within one business day — usually with a coffee recommendation you didn't ask for.